Designing Citizen-Oriented Public Services

6 February 2015
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21 14RRA LUR report on the recent 'Public Sector toward Development' symposium in Ljubljana, which looked at innovative solutions to societal, environmental and economic challenges for public sector organisations.

With public sector organisations facing numerous societal, environmental, and economic challenges on a daily basis, they have been evolving innovative approaches to addressing citizens' needs. Many of these involve design thinking for developing citizen-oriented public services and policies. To spark knowledge and good practice transfer, cooperation across different sectors and levels of governance, as well as the systemic use of design in public sector, the Regional Development Agency of Ljubljana Urban Region (RRA LUR) and its Regional Creative Economy Centre (RCKE) organized the 'Public Sector toward Development' symposium on 6 February 2015 in Ljubljana. With the support of association Pekinpah, RRA LUR and RCKE highlighted the immense potential of creative industries for economic and societal development.

The symposium was geared towards civil servants at national, regional, and local levels, and hosted more than sixty high level officials. The importance of cooperation between public and private sectors as well as civil society in creating added value for citizens were stressed by Slovenia's minister of public administration Boris Koprivnikar, while the Mayor of the City of Ljubljana Zoran Janković especially emphasized the necessity of a citizen-centred approach in designing public services.

Niels Hansen, MSc, who is in charge of innovative solutions to complex organisational problems at the Danish cross-governmental innovation unit MindLab, and Guy Julier, PhD, an expert on social design, policy design, and design culture, supported their statements with several examples of good practices from abroad; Slovenian service- and information design specialists Petra Černe Oven, PhD, and Barbara Predan, PhD, presented potentials of applying design approaches in the Slovenian public sector. As MSc Lilijana Madjar, director of RRA LUR stressed: "Design thinking can transform good ideas into excellent practical solutions for end-users, proof of which are also numerous projects carried out by RRA LUR's own creative centre – RCKE."

For more photos from the symposium go to:

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